Get help using our platform
How to submit your report
You may have noticed the ‘Submit’ button is no longer at the bottom of your project workbook. This is because we have moved to a new submission system called ScholarOne. This move allows us to offer faster turnaround to you during the review and publication process.
We have created a guide on how to submit via ScholarOne for you here.
In addition to our video user guides, we offer on-demand training in how to use BMJ Quality, delivered through webinars by our team of dedicated trainers. To request a session, please email email@example.com
We've created a range of free-to-use templates and guides to explain how to implement and promote BMJ Quality in your organisation. You can find them here.
Please find a list of frequently asked questions below. If what you are looking for is not answered here, please send an email to firstname.lastname@example.org
About BMJ Quality
Absolutely. Any healthcare professional from any country can use the products. BMJ Quality is available to all healthcare professionals at any level to use. There are however some specific products targeting particular user groups such as junior doctors and nurses.
Currently, BMJ Quality is only available in English.
The content in BMJ Quality is sourced from researchers and experts in the field of patient safety and quality improvement. Some of the included information has been sourced from other BMJ products.
We ask you to register so that you have your own individual record of your learning and what projects you have undertaken and submissions made.
Payment and access
Yes, you can make an online payment when you subscribe.
Your subscription to the learning modules will last one year.
Any VAT payable is calculated for you online. Online access for customers in the UK and EU is subject to UK VAT at the standard rate. Subscriptions by customers outside the UK and EU do not fall within the scope of UK VAT. Please see our subscription page for full information on prices and VAT.
Once you have completed the registration process, you will be able to access the programme immediately.
You can update your details at any time. You can change your profession and specialty details, and also update your contact details. There is no need to re-register.
If you forget your password, we can reset it and email you with a new one. You can also contact us for help by using our contact form or by calling customer services on +44 (0) 20 7111 1105 (weekdays between 9 am and 5 pm GMT).
You can use your username to sign in from any computer, at home or in the office. If you change your email address there is no need to re-register. Simply update your details.
Unfortunately the BMJ Quality site is not compatible with any versions of Internet Explorer below version 7. If you are using Internet Explorer 7 or above and you are still having display issues, please let us know at email@example.com
You may need to contact your hospital’s IT department to find out if there are any restrictions on the site.
No. Your work will be saved but you will not be able to access it without a valid subscription to BMJ Quality. We recommend that you export work if you are not going to renew your subscription.
When your completed project is accepted for publication by our editorial team, we’ll ask you to pay a single article publishing charge (APC) for the project meaning you’ll only pay when publication is guaranteed. This way you don’t pay anything until your report is guaranteed to be published. APCs are a common means of funding open access journals, and we have set ours at £495 ($700/€668).
Yes you can. Within your project group, you should nominate an author who will be responsible for collecting payments from the other authors of the article and paying the final sum to the BMJ. The APC can only be paid in one go by one author (ie. multiple payments by multiple authors cannot be made to cover the APC).
Yes, you can recover the work you were doing by following this link and using the same email address you used previously. Your project will reappear on your dashboard and you will be able to carry on working through it, populating the steps and submit it for publication.
You will not be able to access any resources in the workbook that are exclusive to BMJ Quality: Essentials as these are only provided to organisations. This includes some of the BMJ Learning modules.
You will also be asked to pay an Article Publishing Charge if, following internal and peer reviews we decide to publish your report. Free publishing is only part of our organisational plan.
We are giving all existing personal customers an extra 6 months on the end of their current subscription to give them the chance to complete and publish their work, for free. After that time, you will be asked to pay the APC once your report is accepted for publication.
For a full list of the criteria, click here.
Project completion is dependent upon how much time you dedicate to it and the complexity of the change you are introducing. To complete one or two cycles of a simple quality improvement project may take around 8 weeks; multiple cycles of a more complex project can typically take 6 to 9 months (or even up to a year) to fully test and sustainably embed change and improvement.
This will take approximately 8-12 weeks subject to acceptance.
Yes you can, although you must use the programme’s template for submission. We have a fast track template specifically for this purpose.
Yes you can, we encourage you to share your project with other individuals. They can be added from within the programme through the members function. It is important to note that if you wish to add individuals to your project, they must be registered to the relevant Improvement Programme.
Members can access their project, but cannot edit it concurrently. When one member has the project workbook open, others can only view it as read-only. Once that user logs-out, it will become available for other members to edit.
All projects, which you have completed, will be available to view from your main dashboard. In addition to this, the projects, which you have started, will appear in your BMJ Portfolio if you have selected to add them
Each project has a workbook associated with it, which must be completed by each individual. Whilst the workbook is being completed, it can be saved at any point, so you can resume it once started.
Have they logged in yet? Ask them to login to activate their membership. Make sure you have the same name/email they used when they registered. If you are still having problems, contact firstname.lastname@example.org
You will see a button at the bottom of each workbook step, called Preview. Use this button to see a full HTML preview of your paper, including the authors.
No, you do not need to have a mentor for your project. It is advisable however, that if you have not done a quality improvement project before that you ask someone to mentor your project to get the maximum output from the project.
Yes, you can add a mentor to help with your project. The best mentors tend to come from your own organisation, but if you can not find one, BMJ Quality does provide a list of volunteer mentors for projects. Please note, BMJ is acting solely to introduce you to these volunteer mentors and cannot take responsibility for their level of input or guarantee they are able to accept your request.
The mentor can be anyone from your organisation who you feel is most relevant to helping you with your quality improvement project, both from a clinical and from a quality improvement perspective.
You can add one mentor to each project. This mentor will get free online access to your project. if you wish to have two mentors, the second will need to purchase a BMJ Quality subscription.
Once your mentor has responded to your invitation and accessed BMJ Quality, their details at the top of your project will change from their email address to their name. If you are unsure, please check with your mentor that they have access to your project.
There are public mentors available from the dropdown selection box in the communication portal; however, these should only be used in the case that you cannot find a mentor in your own organisation. While quality experts are able to provide general quality improvement advice, they will not know your local systems well enough to truly get the most out of your quality improvement project.
If you invited someone to be your mentor, but your mentor's name does not appear on the project, this means the person invited has either:
- Not activated their subscription to BMJ Quality by following the instructions in the invitation email they received
- Not logged in since activating their subscription (they need to login once to activate)
- Not received the invitation email - in this case they should check their spam folder, or the author should ask their mentor for a different email address to invite them to join their project.
Once the mentor is added the best way to check authorship is to use the "preview" function.
To add your mentor to your project, enter their email into the mentor box in the communication portal and an email will be sent to them with instructions of how to sign-up.
Once your mentor is connected to you, you will be able to communicate with them through the communication portal. The communication portal is modelled on a chat feature where you will be able to send messages, which will get through to your mentor even if they are offline. Once they come online, they will be sent your messages and vice versa.
Each mentor who is added to a project will have access to their mentee’s workbook. The will however be unable to edit it as they have a read-only view.
You can change your mentor at any time during your project by entering a different email address in the mentor selection box. If you change mentors, the previous mentor will lose all access to your project.
This functionality is not available in the improvement projects.
Mentors are included as co-authors in the improvement project publication, which is generated at the end of the project. They must be invited by you to be a mentor using the online "add mentor" function at quality.bmj.com, and then must login using the details they are sent via email from the BMJ Quality team. Once they have activated their mentorship and logged in, they should appear as an author on your paper, but it is up to you to check this. You can check by using the "preview" button on your article page.
If you have any other queries, please do not hesitate to contact our customer services department at emailing email@example.com.
The name of the journal is BMJ Quality Improvement Reports. For more information about the journals available to you, please take a look at this page.
All projects are peer-reviewed by BMJ Quality before they are put onto the journal. This process includes review by at least two individuals who have a background in publishing and/or quality improvement.
Your project may be sent back to you during the peer-review process for amendments. The quicker you send the information back to the peer-reviewer, the quicker it will be pushed to the journal.
The process between submission and receiving comments from peer review usually takes around eight weeks. You will need to re-submit any changes within two weeks. Once we receive your amended report, we then aim to publish it within two weeks.
Yes. The intellectual property of your report will remain yours, so you can share links to your work. BMJ allows authors (or their employers) to retain their copyright in their work. BMJ only requires an exclusive licence that allows us to publish the article in the chosen journal (including any derivative products) and any other BMJ products, and allows us to sub-licence such rights and exploit all subsidiary rights. A non-exclusive licence is available for authors that are unable to sign an exclusive licence, such as UK Crown and US Federal Government employees.
Please email firstname.lastname@example.org for queries about reprints.
No, the Quality Improvement Reports journal is an online journal only.
BMJ Quality have a specific policy on ethics review for articles published in BMJ Quality Improvement Reports. You can find the policy in full attached to this step. Please ensure that you read it since the submission of your article indicates acceptance of the policy.
Ethics review can be challenging in practice when doing quality improvement work. There are variations in guidelines depending on the country the project is carried out in, as well as local policy and procedure, and as yet there are no clear guidelines on ethical approval for quality improvement work. In view of this it is important to state here whether or not ethical approval was sought for your project and if not, why this project met criteria for exemption.
The statement you include in the text box below will appear on your final manuscript. We will accept statements which explain why the project was exempt from ethical approval, for example if the work was deemed an improvement study and not a study on human subjects, and that local policy meant that ethical approval was not required.
Using the site
Yes. Each of the products has a navigation video as well as a pdf guide of how to use it.